Dear customer,

In view of current events and the government measures that are currently being taken, we regret to inform you that the processing time of your product may be impacted and therefore longer than usual.

Our society will do everything necessary to keep its commitments within the limits of the decisions taken by our government.

We remain at your disposal.

Please believe, dear customer, in our sincere dedication.

Team PRS

AFTER SALE SERVICE
THAT MAKES
A DIFFERENCE

The difference maker?
It’s a matter of trust.

Our
difference?

Trust. With PRS, you always know what’s up. Track each stage of the repair process in real time, from pickup to delivery. Questions? Forgot something? Contact our teams using your account page, and get the answers you need.

REPORT AN ISSUE
Submit your issue report online. It’s fast and easy.
PRS VERIFIES YOUR ISSUE REPORT
Our team confirms that your device is eligible. Then simply send it in for repair.
TRACK YOUR REPAIR
Keep an eye on your device and all repair steps
GET YOUR DEVICE BACK
Stay informed about your device throughout the repair stages

Follow-up
of care

Log in to your account to easily and quickly track each stage of your device’s repair.

Track
my device

Quality is our priority

All devices are tested and verified by PRS experts at more than 30 control points.

The requirement at PRS is to offer impeccable products.

Our services